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FAQ

Shopping with us
How do I become an Everwell distributor?

Pretty simple! You must have a registered company, preferably a store or a distribution center, and be able to purchase in bulk. Complete our Partnership Request Form, and, if all checks out, we will open your distribution account.

Where can I purchase Everwell products?

We have many distributors across North and South America! Your nearest HVAC/R supply store could have a variety of our products available; we encourage contacting them and verifying the availability of the specific item you need. Otherwise, Contact Us and request a referral.

Where can I find a technician that can install my Everwell air-conditioner?

Many of our distributors have recommendable technicians that are familiar with our brand; you can contact them or Contact Us and we may have a referral in your area.

Technical Support & Warranties
My Everwell air-conditioner stopped working! What do I do?

We put a lot of effort in providing you with high-quality product. Unfortunately, inadequate handling of the equipment and poor installation can put a toll on the performance of a brand-new air-conditioning unit. Most often than not, if your air-conditioner is not performing as expected, it is not necessary to throw it out the window! Have a licensed HVAC technician properly diagnose the unit, have your technician contact us for troubleshoot support, and ultimately find an affordable solution for you.

Where can I register my air-conditioner for warranty?

You can easily register your product in www.everwell-ac.com/warranty within the first 60 days of installment by a licensed HVAC technician. Fill out the questionnaire thoroughly, and double check for errors before submitting your application. You will receive via email a PDF confirmation of your warranty application. Make sure to print it and/or save it in case you ever need it.

How do I claim a warranty for my Everwell air-conditioner?

First and foremost, make sure your air-conditioning equipment has been registered for warranty and it is still valid. Secondly, have your trusted HVAC technician do a proper diagnosis of your equipment. Lastly, have your technician Contact Us for troubleshooting assistance and spare part requests.

I lost my Everwell mini split control remote. Where can I buy a replacement?

You can purchase an original control remote from your nearest Everwell authorized distributor. You can also purchase a universal control remote such as these ones and follow the instructions for auto-synching your equipment.

Where can I buy spare parts for my Everwell air-conditioning system?

There are two ways you could purchase any spare part for your air conditioning equipment:

  • Request the part through our distributors. This will be your fastest option!You can easily place your order online through www.ColdNet.com, our most complete spare part supplier. Or you can visit our closest local distributor to you.
  • Request the part through our Tech Support Department. This will be your best chance for discontinued models and uncommon parts. You can contact our team with details of your request in Contact Us.
Product help
How can I find the technical specifications for a product?

Technical specifications documents are listed within the “Documents” tab on the product page. If there is no information posted, email us your request at customerservice@everwellparts.com

I am new to DIY and not sure which tool I need?

If you need more information about the tools you are looking at, we have created a product information page with a description of many of our tools. Take a look here. If you can’t find the tool you require, you’re more than welcome to send us a message direct from this page and we will get back to you as quickly as possible.

How do I know if the product is right for the job?

We have lots of knowledge in the industry and have used many of the tools ourselves, but our range is so vast we can’t be experts on every tool! (As much as we would like to be!) We do collect product reviews, and chances are a like-minded tradesman and customers has purchased the item before. So, it may be helpful to you, to have a quick read through & see what they’ve said. We love getting reviews back, as many of our users offer some really useful tips. When do you place your order, make sure you leave us an honest review too!