FAQ

Pretty simple! You must have a registered company, preferably a store or a distribution center, and be able to purchase in bulk. Complete our Partnership Request Form, and, if all checks out, we will open your distribution account.

We have many distributors across North and South America! Your nearest HVAC/R supply store could have a variety of our products available; we encourage contacting them and verifying the availability of the specific item you need. Otherwise, Contact Us and request a referral.

Many of our distributors have recommendable technicians that are familiar with our brand; you can contact them or Contact Us and we may have a referral in your area.

We put a lot of effort in providing you with high-quality product. Unfortunately, inadequate handling of the equipment and poor installation can put a toll on the performance of a brand-new air-conditioning unit. Most often than not, if your air-conditioner is not performing as expected, it is not necessary to throw it out the window! Have a licensed HVAC technician properly diagnose the unit, have your technician contact us for troubleshoot support, and ultimately find an affordable solution for you.

You can easily register your product in www.everwell-ac.com/warranty within the first 60 days of installment by a licensed HVAC technician. Fill out the questionnaire thoroughly, and double check for errors before submitting your application. You will receive via email a PDF confirmation of your warranty application. Make sure to print it and/or save it in case you ever need it.

First and foremost, make sure your air-conditioning equipment has been registered for warranty and it is still valid. Secondly, have your trusted HVAC technician do a proper diagnosis of your equipment. Lastly, have your technician Contact Us for troubleshooting assistance and spare part requests.

You can purchase an original control remote from your nearest Everwell authorized distributor. You can also purchase a universal control remote such as these ones and follow the instructions for auto-synching your equipment.

There are two ways you could purchase any spare part for your air conditioning equipment:

• Request the part through our distributors. This will be your fastest option!You can easily place your order online through www.ColdNet.com, our most complete spare part supplier. Or you can visit our closest local distributor to you.
• Request the part through our Tech Support Department. This will be your best chance for discontinued models and uncommon parts. You can contact our team with details of your request in Contact Us.